Evaluating the Usability of Hospital Information Systems Based on ISO 9241-10 Standard: A Cross-Sectional Study | ||
| Applied Health Information Technology | ||
| Volume 2, Issue 1 - Serial Number 2, May 2021, Pages 20-29 PDF (790.67 K) | ||
| Document Type: original research | ||
| DOI: 10.18502/ahit.v2i1.6165 | ||
| Authors | ||
| Mostafa Shanbe Zadeh1; Masoumeh Jamshidian2; Omid Yousefian* 3; Hadi Kazemi4 | ||
| 1Ph.D. in Health Information Management, Department of Health Information Technology, School of Paramedical, Ilam University of Medical Sciences, Ilam, Iran. | ||
| 2M.Sc. of Medical informatics, Department of Health Information Technology, School of Paramedical, Ilam University of Medical Sciences, Ilam, Iran. | ||
| 3Ph.D. in Health Information Management, Department of Health Information Technology and Management, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran. | ||
| 4Ph.D. in Health Information Management, Department of Health Information Technology, Student Research Committee, Abadan Faculty of Medical Sciences, Abadan, Iran. | ||
| Abstract | ||
| Aim: This study aimed to assess the usability of HISs from users' viewpoints based on ISO 9241-10 standard. Methods: This study was a descriptive and cross-sectional study that was conducted in 2019. It was filled out by 227 end-users, including 165 clinical and 59 administrative staff of Imam Khomeini, Mostafa Khomeini, and Taleghani hospitals selected randomly. Data were collected using the standard Iso-Metric 9241-10 questionnaire. The content validity and reliability of the questionnaire were assessed by experts' opinions and test-retest method, respectively. Finally, the findings were analyzed using descriptive statistics (mean value, standard deviation, and frequency) through SPSS-23 software packages. Results: Based on the results, 56% of HISs users in the surveyed hospitals were somewhat satisfied, with the total average of all scores being equal to 2.8 from 5. The results suggested that the highest scores were found for the criterion of "controllability," while the lowest scores were associated with "suitability for individualizations" and "self-descriptiveness," respectively. Conclusion: The HISs users' satisfaction was considered relatively desirable in terms of functionalities factors. Therefore, user-friendliness, flexibility, and web-based capabilities are suggested as the most important requirements that must be taken into account for enhancing usability and adoption of HISs. | ||
| Keywords | ||
| Hospital information system; Evaluation; ISO 9241/10; Standard | ||
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